Basics

The Cisco Unified Communications Solution

To understand unified communications, you need to understand Voice over IP (VoIP) systems, which is technology that digitizes sound, divides that sound into packets of information, and transmits those packets over an IP network. VoIP evolved into IP telephony, essentially delivering sound to the desktop through IP phones.

Cisco's unified communications for small to large businesses takes IP telephony further:

Ties together: office phones, voice mail, e-mail, and information services
All the features commonly associated with PBX and Centrex systems: voice mail, presence management, find-me/follow-me functions, telephone directories, and least-cost routing
Utilizes network routers, switches, software, and other standards-based networking gear
Services traditionally associated with the data network available via the telephone system, and vice versa

The Intelligent Fitting Room

By using Cisco IP phones in fitting rooms, Mitsukoshi grew sales by 115%.
(3:38 min)

Unified Communications Solutions for Industries

Business

Cisco Unified Communications allows you to connect with your customers, streamline business processes, and reduce network administration and communication costs. This effort combines voice, video, data, and wireless applications to enable better collaboration and communication.

Cisco Smart Business Communications System

Bring it All Together – Unified Communications (IP Telephony, Business VoIP)

The Cisco Smart Business Communications System offers a new way to reach, serve, and retain customers. A complete system of voice, data, video, and wireless networking products, it extends Cisco Unified Communications to small organizations, enabling more efficient communication with customers and employees, including 24-hour secure access to information. This solution is easy to deploy and use, while allowing for business growth. Award-winning support and easy financing complement the solution.

Additional Resources

Learn more about the Cisco Smart Business Communications System and its benefits:

Product Overview
Integrate your business communications into one complete, secure, affordable solution.
Questions & Answers
What is the Cisco Smart Business Communications System and how can it benefit my company?
System Brochure
Read how this affordable solution helps businesses solve communications challenges.
System Blueprint
Review network diagrams, learn how the components come together as a complete system.

Healthcare

Cisco Unified Communications solutions for healthcare unite patients, caregivers, administration, and families. Innovative uses of data, voice, and video enable people to communicate wherever they are, using any wired or wireless device. Learn more about Cisco Nurse Connect.

Collaboration and Communication with Cisco Unified Communications for Healthcare

The Cisco Nurse Connect solution facilitates collaboration among mobile caregivers, enabling them to reach each other and to be reached over multiple types of devices, wherever they have a wireless signal. This provides more efficient patient care from almost any location. The integrated Cisco Nurse Connect voice and data solution delivers nurse call alerts to Cisco wireless phones and other end points.

Financial Services

Deliver Better Financial Services

Having a more efficient way to meet customer needs helps financial institutions deliver superior service and enhance loyalty. Learn how connected consumer behaviors and perceptions are changing relative to commerce (shopping and payments).

Read Executive Summary

Retail

Enhance the Shopping Experience

Accelerating the flow of information throughout your store enhances the shopping experience for every customer and improves the productivity of every employee. Use the strength of the network to connect your brand with your customers. Connected Retail helps you collaborate better with suppliers and employees and lowers operating costs too. See how giving shoppers and employees access to real-time, multimedia information can enhance the customer experience.